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Here
are our most commonly asked questions. If you cannot find
an answer
to your question, please contact us at info@tennissportswear.com.
1. How do I contact In-Between Sportwear
Headquarters?
2. How do I find a store in my area that carries In-Between
Sportwear?
3. We’re interested in carrying your
line in our store. How do we go about setting up an account
with In-Between
Sportwear?
4. When is my order
processed?
5. I need my order right away. If I order today can I
get my item tomorrow?
6. You’re out of stock in what
I want. When will you have more in stock?
7. How do I check on the status of my order or backorder?
8. Can I cancel my order?
9. What are your shipping and delivery costs?
10. Do I get charged sales tax?
11. Do you ship to International, FPO or APO addresses?
12. How do I return or exchange items?
13. Can I order a new item now and return the original
item later for credit?
14. What method of payment do you accept?
15. What is your Privacy Policy?
16. Do you offer a discount on Team Uniform
purchases?
17. How can I determine my correct
size when ordering your clothing?
18. What are performance fabrics?
19. Design and style
suggestions? Comments in general?
20. Are there employment opportunities
at In-Between Sportwear?
For complete address & phone numbers click on Contact
Us.
Our Store Locator will direct you to a retailer nearest
you. Simply type in your area code and all stores within
that
area will be displayed. We support our loyal and growing
customer
base and are proud to be carried in the finest pro shops
and retailers throughout the USA.
Please refer to the Contact Us page for a sales representative
in your area. If there is presently not a sales rep for
your location, contact us directly at 800.892-2035,
ext. 502 or
email at info@tennissportswear.com
All orders are processed within 24 to 72 hours of receipt
of order. Orders placed on weekends are processed the
following week day. In stock items should arrive within
1 to 3 weeks.
Please allow 3 to 6 weeks on temporarily out of stock
items.
After the order is processed and the item is in-stock,
we can expedite regular ground shipments per your request
to
1, 2 & 3
day rush delivery status. See Shipping
and Delivery Policy for details.
While we try to have in-stock availability of our most
popular styles and colors, we do however on occasion
have to backorder
your item(s). We will notify you of the delay and may
suggest alternative options if the item will be out of
stock for
any length of time. Backorders usually ship within 3
to 6 weeks.
To check on order status click on the My Account link
on order confirmation. You will need to use the log-in
name
and password
created when you placed the order to access this information.
To cancel an order that has not already shipped, please call
Customer Service @ 800.892-2035, ext. 510,
during regular business hours. Sorry, we cannot stop orders
that have already been shipped.
See Shipping and Delivery Policy for complete details.
Sales tax is only applied to orders ship to locations
in California. The tax rate is 7.75%.
For retail customers: At this time we do not ship International,
FPO or to an APO address. Only to USA addresses and territories.
For
wholesale customers: Please contact info@tennissportswear.com to request information regarding International shipping policies.
In the event that a product does not fit or does not
meet your expectations, it may be returned for a
refund or exchange,
excluding shipping and handling charges. Items
must be returned in their original condition within
30 days
of receipt. We
do
not reimburse for returned item’s shipping or postage.
Please note: All Returns or Refunds require a Return
Authorization Number to properly track
and credit your order. Click Returns
and Exchange Policy for complete details.
No. These are two separate transactions. If you need
to exchange an item, please refer to instruction
above (see
#12). Once
we receive your return, we will refund the purchase
price, excluding shipping and handling. If you would
like additional
items you will need to place a new order.
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and
any debit card that displays VISA or MASTERCARD
symbol on the card.
Your credit card will only be charged for the items
that have shipped.
Back- ordered items will only be charged when shipped.
For your security and protection, click on our
Privacy Policy for complete information regarding
placing
an order online.
Team discounts
We have a 10 for 10% discount policy: When
purchasing outfits for your team, school, club or group,
we
require a minimum
of 5 tops and 5 bottoms (minimum 10 piece
total) to qualify for
a 10% discount off the purchase
price. For United
States Tennis Association members, click onto our
USTA
Members link for additional
discount information. Not a member? Interested
in joining? Just click www.USTA.com for
complete membership details.
To help you achieve the best fit possible, please
use our Sizing Chart as a guideline in determining
your
proper size selection.
In-Between Sportwear manufactures styles in
a range of Misses sizes: XS (2-4) to XXL (20-22).
We have
added a
special order size, P (1-2) in our Tops & Skirts styles.
In-Between Sportwear is committed in bringing
you, our valued customer the finest quality
tennis, active and
innerwear on the market today.
For technical
details about the fabrics we use in making our trend
setting clothing
proudly manufactured in
the USA, click
Fabrics for more info.
Your comments and suggestions have helped guide our company
be the success it is today. If you have any specific style
or design suggestions or something you wish to see in our
line, just email me at Jane@inbetweensportwear.com.
Please know that not only do we listen to your comments and
suggestions, but we respond to them as well.
We will periodically post job openings
on our Contact
Us page. If you are
a sales rep
and
interested in carrying our line
in areas that presently do not have
coverage, please
email
your information to:
info@tennissportswear.com
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